Refunds and Returns Policy for Pressure Wash Digital
Effective Date: December 9, 2024
At Pressure Wash Digital, we are committed to providing excellent digital marketing services tailored to pressure washing businesses. Due to the nature of our services, we have specific guidelines for refunds and returns. Please read the following policy carefully to understand how we handle refunds and returns for our digital marketing services.
1. Digital Marketing Services
Our services, including but not limited to Search Engine Optimization (SEO), website design, pay-per-click (PPC) campaigns, social media management, and other digital marketing strategies, are custom-built to meet the specific needs of each client. Due to the personalized nature of our services, we do not offer refunds once a service is rendered or an agreement is signed.
2. Refund Eligibility
Refunds may be considered in certain exceptional cases, such as:
- Failure to Deliver Agreed Services: If we are unable to deliver the agreed-upon services due to reasons within our control, we may offer a refund or partial refund for the undelivered portion of the service.
- Billing Errors: If you were incorrectly billed or overcharged, we will issue a refund for the incorrect charges.
- Cancellations: If you wish to cancel a service, you must notify us in writing before the service is initiated. In this case, we will discuss the possibility of a partial refund based on the scope of the work already completed.
3. Process for Requesting a Refund
If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:
- Contact Us: Reach out to our customer support team at oscar@pressurewashdigital.com with your refund request. Include the following information:
- Your full name and business name
- The service(s) in question
- The reason for your refund request
- Any supporting documentation (e.g., proof of billing error or undelivered service)
- Review Period: We will review your refund request and respond within 5 business days. If additional information is required, we may ask for clarification or further documentation.
- Decision: After reviewing your request, we will determine whether a refund is warranted based on our policy. If approved, we will process the refund within 15 business days.
4. Service-Specific Refund Conditions
As digital marketing services are ongoing and may involve considerable time and effort, we cannot guarantee specific outcomes such as increases in website traffic, sales, or conversions. Our commitment is to perform services with reasonable care and skill, but success can be influenced by numerous factors beyond our control, including market trends and competition. Refunds are not offered based on the lack of specific results unless we fail to deliver the agreed-upon service.
5. Fees or Costs
- Service Fees: If you request a refund for services that have already been partially completed, we may deduct a proportionate fee for work already performed.
- Payment Processing Fees: If applicable, any payment processing fees incurred during the transaction (such as credit card or bank fees) may be deducted from the refund amount.
6. Cancellations and Service Modifications
- Cancellations: If you wish to cancel any future services after they have been agreed upon but before the service is initiated, you must notify us in writing at oscar@pressurewashdigital.com. Cancellations made after services have started will not be eligible for a refund, but we may discuss a partial refund depending on the progress of the work.
- Service Modifications: If you wish to modify the scope of services after an agreement has been signed, please contact us as soon as possible. We will assess the request and discuss any adjustments to pricing or timelines.
7. Contact Information for Customer Support
For any questions or concerns regarding refunds or cancellations, please contact us:
Email: oscar@pressurewashdigital.com
Address: 4450 Pond View Ct, Bethlehem, PA 18020
8. Final Agreement
By purchasing our services, you acknowledge that you have read and agree to our Refunds and Returns Policy. If you have any questions about this policy or need clarification, please reach out to us before initiating any services.